Global Business Process Outsourcing Call Centre Services

If you are not talking to your customers your competitors will...

Outsource Romania contact centres operate some of the most secure call centres in Europe. You can rest assured that when you engage Outsource Romania contact centres both your data and your customer's data is fully secure.
Fully compliant with today's Financial Services stringent security requirements we can guarantee secure credit/debit card payment standards.

Romania positions itself as an outstanding player in an otherwise harsh field of global call centre and BPO players. It has been increasingly branding itself as the top Quality BPO hub for Europe and North America. Romania - which joined the European Union back in 2007 - is a very stable country, both economically and politically.

The country is the ultimate high quality player for multilingual services in Europe. It is now the top location for companies looking for skilled and multilingual workforce, keeping in mind the country offers cost-effective business environment.

Romania at a glance: Population: 21.5 million Capital: Bucharest - 2.6 million Time zone: GMT +2

Key facts and figures:

Romania is a member state of the EU (2007); NATO (2002) and OIF (1993)
Representative parliamentary democracy is the current government form
Around 90% of Romanians speak at least one foreign language
25% of Romanians speak at least 2 foreign languages
4% of Romanians speak more than 3 foreign languages
Romania has over 100 universities, and the country annually produces some 30,000 engineering graduates; 8,000 earn their degrees in IT sciences
Romania has a literacy rate of over 97% with the primary native language being Romanian, a Latin language

Why Romania?

Highly qualified and multilingual labour pool
Can-do culture
Proximity and cultural affinities to the USA and Western Europe clients
Service for Western European clients out of the same time zone
Stable political and economic environment
For more details about Romania as the ultimate location for call centre and BPO outsourcing, please click here .
Our highly trained multi lingual (English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish) call centre staff will serve your customers well.

Saving on labour costs State of the art technology Multi-channel approach Savings through the operational efficiencies Ability to handle high volume of calls High return on investment Reduced processing time and cost Enhanced agent productivity Increased customer satisfaction 24/7 availability EU/PCI compliant	Customer service Lead Generation B2C/B2B telemarketing Customer retention Market surveys Collection - Debt Management Payment Centre 24 hour alarm monitoring Ticketing